Privacy Policy

1. Introduction

FS Service og Logistik (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store and protect your personal data when you use our transport service.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and Danish data protection law.

Data controller:

• FS Service og Logistik
• Company reg. no. (CVR): 31836913
• Address: Nyholms Alle 30B, 2610 Rødovre, Denmark
• Email: info@fslogistik.com
• Phone: +45 26 13 42 16

2. What information do we collect?

We collect different types of personal data depending on how you use our service:

2.1 Information you give us directly

When ordering transport:

• Name (sender and recipient)
• Address (pickup and delivery address)
• Phone number
• Email address
• Company name and CVR number (for business customers)
• Description of the package (size, weight, contents)
• Special instructions or requests

When creating a customer account (if applicable):

• Username and password
• Payment details
• Billing address
• Communication preferences

When contacting customer service:

• Correspondence and communication with us
• Complaints and feedback
• Information about your enquiry

2.2 Information we collect automatically

Technical information:

• IP address
• Browser type and version
• Device type (computer, tablet, smartphone)
• Operating system
• Cookies and similar technologies (see section 7)
• Time and duration of visit
• Pages you visit on our website
• Referring website (where you came from)

Transaction information:

• Order number and order history
• Payment method (not full card details)
• Delivery status and tracking data
• Timestamps for pickup and delivery
• Signatures on delivery (if applicable)

2.3 Information from third parties

• Credit information from credit reference agencies (for business customers)
• Address validation from third-party providers
• Payment confirmations from payment providers

3. Purposes of processing your information

We process your personal data for the following purposes:

3.1 Performance of a contract (GDPR Article 6(1)(b))

• Process and carry out your transport order
• Pick up and deliver your package
• Communicate about your shipment (confirmations, status updates)
• Handle payments and invoicing
• Provide customer service and support
• Handle complaints and disputes

3.2 Legal obligations (GDPR Article 6(1)(c))

• Meet bookkeeping and accounting requirements
• Comply with tax and VAT legislation
• Retain documentation as required by law
• Report to relevant authorities when necessary

3.3 Legitimate interests (GDPR Article 6(1)(f))

• Prevent fraud and misuse of our service
• Protect our IT security
• Improve our website and user experience
• Analyse business operations and optimise our service
• Market our own similar products (if you are an existing customer)
• Enforce our terms and conditions

3.4 Consent (GDPR Article 6(1)(a))

• Send newsletters and marketing material (only if you have given consent)
• Place non-essential cookies (see section 7)
• Other purposes where we have specifically obtained your consent

You can withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.

4. Who do we share your information with?

We never sell your personal data to third parties. We only share your information when it is necessary to deliver our service or when the law requires it:

4.1 Service providers and partners

• Transport partners and subcontractors – to carry out the transport itself
• IT providers – who host our website and systems
• Payment providers – to process payments
• Email providers – to send confirmations and updates
• SMS providers – to send status updates
• Tracking system providers – to provide track & trace functionality

All our suppliers are carefully selected and have entered into data processing agreements with us, in which they commit to protecting your data.

4.2 Disclosure required by law

We may be required to share your information with:

• Police and law enforcement authorities in the event of legal violations
• Tax authorities and other public authorities
• Courts in connection with legal proceedings

4.3 Business transfer

If our business is sold, merged or restructured, your information may be transferred to the new owner.

5. Transfer to countries outside the EU/EEA

We strive to store your data within the EU/EEA. In some cases your information may be transferred to countries outside the EU/EEA, for example:

• If we use cloud services with servers in other countries
• If you order transport to or from countries outside the EU/EEA

When transferring to countries outside the EU/EEA, we ensure that appropriate safeguards are in place through:

• The European Commission’s standard contractual clauses
• Data transfer agreements
• Certification schemes

6. How long do we keep your information?

We only keep your personal data for as long as is necessary for the purposes for which it was collected:

6.1 Retention periods

6.2 Deletion

When the retention period expires, we delete or anonymise your information, unless we are legally required to keep it longer.

7. Cookies and tracking technologies

Our website uses cookies and similar technologies to improve your experience and analyse the use of the website.

7.1 What are cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and improve functionality.

7.2 Which cookies do we use?

Necessary cookies (no consent required):

• Session cookies to maintain your session during booking
• Security cookies to protect against fraud
• Settings cookies to remember your preferences (language, currency, etc.)

Functional cookies (consent required):

• Cookies that remember your previous searches
• Cookies that improve the user experience

Analytical cookies (consent required):

• Google Analytics or similar to analyse traffic and behaviour
• Heatmap tools to understand how users navigate

Marketing cookies (consent required):

• Remarketing cookies from Facebook, Google Ads, etc.
• Cookies to measure the effectiveness of our advertising

7.3 How to manage cookies

You can accept or reject cookies via the cookie banner when you first visit the website. You can also change your cookie settings through your browser settings (note that this may affect functionality).

How to delete cookies:

• Chrome: Settings > Privacy and security > Clear browsing data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Privacy, search, and services > Choose what to clear

8. Your rights

Under the GDPR you have the following rights:

8.1 Right of access (Article 15)

You have the right to be informed of:

• Which personal data we process about you
• The purpose of the processing
• Who we share your data with
• How long we store your data

You can request a copy of your personal data by contacting us.

8.2 Right to rectification (Article 16)

You have the right to have inaccurate information corrected and incomplete information completed.

8.3 Right to erasure – “the right to be forgotten” (Article 17)

You can request deletion of your personal data if:

• The information is no longer necessary
• You withdraw your consent
• You object to the processing
• The information has been processed unlawfully

Please note: We may be required to retain certain information due to legal requirements (e.g. the Danish Bookkeeping Act).

8.4 Right to restriction of processing (Article 18)

You can request that the processing of your information be restricted while we investigate, for example, the accuracy of the information.

8.5 Right to data portability (Article 20)

You have the right to receive your personal data in a structured, commonly used and machine-readable format and to have it transferred to another data controller.

8.6 Right to object (Article 21)

You have the right to object to processing of your personal data that is based on legitimate interests or direct marketing.

8.7 Right to withdraw consent

If processing is based on consent, you can withdraw your consent at any time. This does not affect the lawfulness of processing before the withdrawal.

8.8 How to exercise your rights

Contact us at:

• Email: info@fslogistik.com
• Phone: +45 26 13 42 16
• Mail: Nyholms Alle 30B, 2610 Rødovre, Denmark

We respond to your request within 30 days. In complex cases the deadline may be extended by a further 60 days.

9. Security

We take the security of your personal data very seriously and have implemented appropriate technical and organisational security measures:

9.1 Technical security measures

• SSL/TLS encryption – All data transmitted between you and our website is encrypted
• Firewalls and antivirus software – Protect our systems against unauthorised access
• Regular security updates – We keep our systems up to date
• Secure storage – Data is stored on secure servers with access control
• Encryption of sensitive data – Payment details and other sensitive data are encrypted

9.2 Organisational security measures

• Access control – Only authorised employees have access to personal data
• Confidentiality agreements – All employees have signed confidentiality agreements
• Training – Regular training of employees in data security and the GDPR
• Data processing agreements – All suppliers have signed data processing agreements
• Incident handling – We have procedures for handling data breaches

9.3 Data breaches

In the event of a data breach that may pose a risk to your rights, we will:

• Notify the Danish Data Protection Agency (Datatilsynet) within 72 hours
• Inform you directly if there is a high risk to you
• Implement remedial measures

10. Children’s privacy

Our service is not directed at children under 15. We do not knowingly collect personal data from children under 15 without parental consent. If you are a parent and discover that your child has provided us with personal data, please contact us so we can delete the information.

11. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policy of any other websites you visit.

12. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or legislation. Material changes will be communicated via:

• Email to registered users
• A notice on our website
• A pop-up on your next visit

The updated version takes effect on the “Last updated” date stated at the top of this page.

13. Complaints to the Danish Data Protection Agency

If you believe that we are processing your personal data in breach of data protection law, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):

• Datatilsynet
• Carl Jacobsens Vej 35, 2500 Valby, Denmark
• Phone: +45 33 19 32 00
• Email: dt@datatilsynet.dk
• Website: www.datatilsynet.dk

14. Contact us

If you have questions about this privacy policy or our processing of your personal data, please feel free to contact us:

• FS Service og Logistik
• Company reg. no. (CVR): 31836913
• Address: Nyholms Alle 30B, 2610 Rødovre, Denmark
• Email: info@fslogistik.com
• Phone: +45 26 13 42 16